Problems logging in?

• Are you a vendor trying to register or log back in to update your insurance agent's information?
• Where do I enter my registration code?
• Why am I being asked to register or receiving these emails?
• How does the registration process work?
• Will I need to send a certificate of insurance to this company again?
• Why do companies use this service?
• Why can't I see the green button in my email?
• Why am I receiving a non-compliant certificate notice?
• Why am I being asked to update my agent's information?
• Are you a client user trying to log in to see your vendor's compliance status?
• Still Need Help?

Are you a vendor trying to register or log back in to update your insurance agent's information?

If yes, then you will NOT be able to log in through this page. You must log back in through the links provided in the emails we sent you (from Certificate.Request@myCOIsolution.com). If you do not have an email from us and are trying to log in, please email us at support@myCOItracking.com or call us at (317) 759-9426 between the hours of 9am and 6pm Eastern Time.

Where do I enter my registration code?

If you received a letter with a registration code, go to the myCOI vendor registration page to enter your code and complete your registration.

Why am I being asked to register or receiving these emails?

If you received an email like this, our client (the name beneath the "Please Register Today!") has indicated that you are someone that they would like to continue working with. They have hired myCOI to track and manage all of the certificates of insurance that they collect each year. All companies are required to go through this process, even if a certificate has been provided in the past.

How does the registration process work?

The registration process is a simple process:

Step 1: Create a Username and Password.

Step 2: Provide or verify your company's contact information.

Step 3: Provide your insurance agent's contact information (name, address, phone, fax, and email are required).

Step 4: If your request to register included a fee amount, you will be asked to provide a credit or debit card number to complete the registration. If your request to register did not indicate a required fee, you will not need to provide a payment method.

After registering, myCOI will send an email certificate of insurance request to your agent(s) requesting a new certificate to be issued. Your agent will be provided with a link and a code to enter their portal and view the insurance requirements. Your agent will submit the certificate to myCOI and we will then process it for compliance.

Will I need to send a certificate of insurance to this company again?

myCOI will work directly with your agent to collect a renewal certificate each year. You will not need to spend time on this process in the future. If your agent does not respond or if there is a non-compliant matter that your agent is unable to resolve, you will receive an email notification.

Why do companies use this service?

The certificate of insurance process is often frustrating to all parties involved. Companies that work with many third-parties and are collecting and verifying hundreds or thousands of certificates of insurance a year have a very difficult time doing this effectively. This can result in frustrations for the company, their third-party relationships (you), and your agent. myCOI brings organization and effective processes to this task. In addition, myCOI is responsible for verifying that the insurance meets the contract requirements protecting both you and the company that hires us. By using myCOI's services, the company's third-party relationships (you) are alleviated from this time consuming and frustrating process after completing the registration. This allows you to spend more time doing what you do best.

Why can't I see the green button in my email?

You may need to enable images in your email software to see the button in this email. Alternatively, there is a link at the bottom of the email that can be used instead of the button.

Why am I receiving a non-compliant certificate notice?

This is only a notification. If you receive this email, the original certificate of insurance that was provided by your agent was non-compliant. We are continuing to work with your agent to resolve the issue. If the non-compliant matter requires a change of coverage, you will need to communicate with your agent regarding changes in your policy.

Why am I being asked to update my agent's information?

If you are receiving this email it is because your agent has not responded to a certificate request, has not resolved a non-compliant matter, or has indicated that they do not write one or more of the required policies. We send three emails and call your agent before sending you this notification. This is to keep you informed of the situation and notify you before you are reported as non-responsive. If you have not changed agents, we suggest you contact your agent to ask them to resolve the issue. They may need to talk with you about non-compliant coverages.

Are you a client user trying to log in to see your vendor's compliance status?

Step 1: Passwords are case sensitive, please be sure that Caps Lock is not enabled.

Step 2: You can reset your password using the "forgot your username or password" link on the login page. If you do not remember your username, you can retrieve your username by entering the email address you used to register.

Still Need Help?

If you are still having login problems, email myCOI customer service at support@myCOItracking.com or call our customer service team at (317) 759-9426 between the hours of 9am and 6pm Eastern Time.